Privacy Policy

1. Introduction

Pest Control Automation (“Company,” “we,” “us,” or “our”), operating at pestcontrolautomation.net, is a partnership between Jeno Giordano and Bob Greenstone. We provide voice automation, customer retention, and route optimization services to pest control companies.

This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, use our platform, or interact with our voice assistant technology. By using our services, you consent to the data practices described in this policy. If you do not agree with this policy, please do not access or use our services.

This policy applies to information collected through our website at pestcontrolautomation.net, our voice assistant systems, our website widget, and any related services, sales, marketing, or events (collectively, the “Services”).

2. Information We Collect

2.1 Company and Account Information

When you register for an account or onboard with our platform, we collect:

Business name, address, phone number, and email address
Contact information for account administrators and team members
Business details such as service areas, pricing structures, pest types treated, hours of operation, and scheduling preferences
Number of locations and vehicles in your fleet
CRM or scheduling system credentials (when you authorize integrations)

2.2 Call Recordings and Voice Data

Our voice assistant handles inbound and outbound calls on your behalf. In the course of providing this service, we collect:

Audio recordings of all calls handled by our voice assistant
Transcripts generated from those recordings
Call metadata including caller phone number, call duration, time of call, and call outcome
Information extracted from calls such as customer name, address, pest issue described, and appointment details

2.3 Customer Data

Through the operation of our services, we may process data about your customers (end users), including:

Names, phone numbers, and email addresses
Service addresses and property details
Service history, appointment records, and preferences
Communications sent through our retention campaigns (SMS, email)

2.4 Usage Data

We automatically collect certain information when you access our website or use our platform:

Browser type, operating system, and device information
IP address and approximate geographic location
Pages visited, time spent on pages, and referring URLs
Dashboard interactions, feature usage, and platform activity logs
Widget interactions on your website (visitor engagement with our embedded voice widget)

2.5 Payment Information

When you subscribe to our services, we collect payment-related information through our payment processor, Stripe. We do not store full credit card numbers on our servers. Stripe processes and stores your payment information in accordance with PCI DSS standards. We retain records of transaction amounts, dates, plan details, and billing history.

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Delivery

Operating our voice assistant to answer calls, schedule appointments, and provide quotes on your behalf
Running automated retention campaigns including follow-up messages, review requests, and seasonal reminders
Providing route optimization and dispatch recommendations
Powering the website voice widget for visitor engagement
Generating call transcripts, analytics, and performance reports for your dashboard

3.2 Quality Improvement

Reviewing call recordings and transcripts to improve the accuracy and effectiveness of our voice assistant
Analyzing aggregate usage patterns to improve platform features and reliability
Identifying and resolving technical issues and service disruptions

3.3 Billing and Account Management

Processing subscription payments, setup fees, and invoicing
Managing your account, plan changes, and feature access
Communicating with you about your account status, billing, and service updates

3.4 Analytics and Reporting

Generating performance dashboards showing call volume, conversion rates, and customer engagement metrics
Providing intelligence briefings and business insights
Producing aggregate, anonymized analytics to improve our services across all customers

3.5 Communications

Sending service-related notifications (system updates, maintenance windows, feature releases)
Responding to your support requests and inquiries
Sending marketing communications (only with your consent, and you may opt out at any time)

3.6 Legal Compliance

Complying with applicable laws, regulations, and legal processes
Enforcing our Terms of Service and protecting our legal rights
Preventing fraud, abuse, and unauthorized access to our platform

4. Voice Recording Disclosure

Our voice assistant records all inbound and outbound calls that it handles on your behalf. This is a core part of how we deliver our services. Recordings are used to:

Generate accurate transcripts so you can review what was discussed
Extract appointment details, customer information, and service requests
Monitor and improve the quality and accuracy of call handling
Provide evidence of conversations in case of disputes

Our voice assistant informs callers at the start of each call that the call may be recorded for quality and service purposes. However, you are also responsible for complying with applicable call recording laws in your jurisdiction. Some states require all-party consent for recording telephone calls. It is your responsibility to understand and comply with the laws that apply to your business and location.

When call recording is enabled for your account, you may request access to or a copy of your call recordings by contacting us during the retention period; we will provide them for the account associated with your request. See Section 6 (Data Retention) for details on how long recordings are kept.

6. Data Retention

We retain different types of data for different periods based on the purpose for which they were collected:

Call recordings - When recording is enabled for your account, retained for one year by default. You may request extended retention or early deletion at any time. You may request access to or a copy of your recordings by contacting us during the retention period.
Call transcripts and metadata - Retained for the duration of your active subscription. Transcripts are included in your data export upon account closure.
Account and business information - Retained for the duration of your subscription and for 12 months following account closure, after which it is permanently deleted.
Billing and payment records - Retained for 7 years following the transaction to comply with tax and financial reporting requirements.
Usage logs and analytics - Retained for 24 months in identifiable form, then anonymized for aggregate reporting.
Customer (end-user) data - Retained for the duration of your subscription. Upon account closure, customer data is included in your data export and permanently deleted from our systems within 45 days.
Our own materials and derived insights - Content we create ourselves, together with de-identified and aggregated material derived from platform activity (from which you and your customers cannot be identified), is not customer data and is retained indefinitely. This is what lets us keep improving the accuracy and effectiveness of our voice assistant for everyone. It is separate from the retention periods above, which govern your data and your customers' data.

You may request early deletion of your data at any time. The fastest way is to submit a deletion request directly in the product, from your account settings; you can also email us at [email protected]. Once we verify the request, we give you a short 7-day window to cancel it if you change your mind. After that window, we complete the deletion within 45 days and send you a written confirmation when it is done.

Please note that some records cannot be deleted because the law requires us to keep them. In particular, we are required to retain billing and financial records, so these are not removed as part of a deletion request. Deleting certain other data may also affect our ability to provide services to you.

7. Security Measures

We take the security of your data seriously and implement industry-standard measures to protect it:

Encryption in transit - All data transmitted between your browser and our servers is encrypted using TLS 1.2 or higher
Encryption at rest - Stored data, including call recordings and customer information, is encrypted using AES-256 encryption
Access controls - Access to customer data is restricted to authorized personnel on a need-to-know basis, with role-based permissions enforced across our platform
Infrastructure security - Our platform is hosted on enterprise-grade cloud infrastructure with firewalls, intrusion detection, and regular security updates
Regular security reviews - We conduct periodic security assessments and vulnerability scans to identify and address potential risks
Secure payment processing - Payment information is handled by Stripe, which is PCI DSS Level 1 certified

While we implement robust security measures, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security, but we are committed to protecting your data using commercially reasonable safeguards. If you become aware of a security vulnerability or suspect unauthorized access, please contact us immediately at [email protected].

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

Right to access - Request a copy of the personal information we hold about you
Right to correction - Request that we correct any inaccurate or incomplete information
Right to deletion - Request that we delete your personal information, subject to certain legal exceptions
Right to restrict processing - Request that we limit how we use your information
Right to data portability - Request a copy of your data in a structured, commonly used, machine-readable format
Right to object - Object to our processing of your information for certain purposes, including direct marketing
Right to withdraw consent - Where we rely on your consent to process information, you may withdraw that consent at any time

To exercise any of these rights, the fastest way is to submit a request directly in the product, from your account settings; you can also email us at [email protected]. We may need to verify your identity before processing your request. For a deletion request, once it is verified we give you a short 7-day window to cancel it if you change your mind, then complete the deletion within 45 days and send you a written confirmation when it is done. You will not be charged a fee for exercising your rights, and we will not discriminate against you for doing so.

Some records cannot be deleted because the law requires us to keep them. In particular, we are required to retain billing and financial records, so these are not removed as part of a deletion request.

9. Cookie Policy

Our website uses cookies and similar technologies to provide core functionality and understand how visitors interact with our site.

Essential Cookies

These cookies are necessary for the website to function and cannot be disabled. They include session cookies for authentication, security tokens, and user preference settings.

Analytics Cookies

We use basic analytics tools to understand how visitors use our website, including which pages are most visited and how users navigate the site. This data is aggregated and anonymized. We do not use third-party advertising or behavioral tracking cookies.

Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling essential cookies may affect the functionality of our website and your ability to access certain features.

10. California Privacy Rights (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with additional rights regarding your personal information.

Your CCPA Rights

Right to know - You have the right to request that we disclose what categories of personal information we have collected about you, the categories of sources from which it was collected, the business or commercial purpose for collecting it, the categories of third parties with whom we share it, and the specific pieces of personal information we hold about you.
Right to delete - You have the right to request that we delete personal information we have collected from you, subject to certain exceptions (such as information needed to complete a transaction or comply with legal obligations).
Right to opt out of sale - We do not sell personal information. If that changes, you will have the right to opt out.
Right to non-discrimination - We will not discriminate against you for exercising any of your CCPA rights. We will not deny you services, charge you different prices, or provide a different level of service because you exercised your rights.

Categories of Information Collected

In the preceding 12 months, we have collected the following categories of personal information as defined by the CCPA:

Identifiers (name, email address, phone number, IP address)
Commercial information (subscription records, transaction history)
Internet or electronic network activity (website usage data, platform interaction logs)
Audio information (call recordings handled by our voice assistant)
Professional or employment-related information (business name, role, industry)

Exercising Your CCPA Rights

To submit a CCPA request, the fastest way is to submit it directly in the product, from your account settings; you can also email us at [email protected]. We will verify your identity before processing your request and respond within 45 days. For a deletion request, once it is verified we give you a short 7-day window to cancel it if you change your mind, then complete the deletion within 45 days and send you a written confirmation when it is done. You may designate an authorized agent to submit a request on your behalf, provided the agent has your written authorization.

Some categories of information cannot be deleted because the law requires us to retain them. In particular, we are required to keep billing and financial records, so these are retained and are not removed as part of a deletion request.

11. Children's Privacy

Our services are designed for business use by pest control companies and are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information as soon as possible. If you believe we have collected information from a child under 13, please contact us immediately at [email protected].

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by email and by posting the updated policy on our website with a revised “Last updated” date. We encourage you to review this policy periodically. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Pest Control Automation

Email: [email protected]

Website: pestcontrolautomation.net

We will make every effort to respond to your inquiry within 45 days.